top of page

Privacy Policy

A legal disclaimer

Last updated: 10th November 2025

 

The Gillmont (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal information when you visit our website, make a reservation, purchase a gift voucher or interact with us online.

1. Information We Collect

​

We may collect the following types of information:

1.1 Personal Information You Provide

 

  • Name

  • Email address

  • Phone number

  • Payment information (processed securely by third-party providers; we do not store card details)

  • Booking details (date, time, party size)

  • Gift voucher purchase details

  • Any information sent via contact forms or email

 

 

1.2 Automatically Collected Information

 

When browsing our website, we may automatically collect:

 

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

  • Cookies and similar tracking technologies

 

This data helps us improve the website and user experience.

 

 

2. How We Use Your Information

 

We use your information to:

 

  • Process bookings and manage reservations

  • Fulfil and deliver digital gift vouchers

  • Respond to enquiries

  • Improve website performance and user experience

  • Send essential service updates (e.g., booking confirmations)

  • Share marketing communications only if you opt in

  • Maintain legal and GDPR compliance

 

We do not sell or share your personal data with third parties for marketing purposes.

 

 

3. Legal Basis for Processing

 

We process your data under GDPR based on:

 

  • Contractual necessity (e.g., processing reservations, gift voucher purchases)

  • Legitimate interests (e.g., improving website functionality)

  • Consent (e.g., marketing emails)

  • Legal obligations (e.g., financial record-keeping)

 

 

4. Data Storage & Security

 

Your personal information is stored securely using reputable, GDPR-compliant systems.

We take reasonable steps to protect your data from loss, misuse, or unauthorised access.

 

Where third-party services are used (e.g., booking systems, gift voucher platforms, payment processors), they operate under their own strict privacy and security standards.

 

 

5. Cookies

 

Our website uses cookies to improve performance and analyse how visitors use the site.

You can adjust your browser settings to refuse cookies at any time.

 

A full Cookie Policy can be provided separately if required.

 

 

6. Sharing Your Information

 

We may share your information only with:

 

  • Booking system providers

  • Payment processors

  • Email service providers

  • Website hosting and analytics platforms

 

These partners only process your data to carry out essential services on our behalf and are not permitted to use it for their own purposes.

 

 

7. Retention of Data

 

We retain personal data only as long as necessary for legal, financial or business purposes.

Where possible, identifiable information is anonymised or securely deleted.

 

 

8. Your Rights

 

Under GDPR, you have the right to:

 

  • Access the personal data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Withdraw consent (e.g., unsubscribe from marketing)

  • Request data portability

  • Object to certain types of processing

 

To exercise any of these rights, please contact us directly.

 

 

9. Changes to This Policy

 

We may update this Privacy Policy occasionally.

Any changes will be posted here with an updated revision date.

 

 

10. Contact Us

 

For any questions about this Privacy Policy or your data, please contact:

 

The Gillmont

Address: 471 Ecclesall Road, Sheffield, S11 8PP

bottom of page